Monday evening, just before 11 PM. While most people are already sitting on their couch, our monitors are still glowing. A monitoring alert shows increased disk usage on a customer server.
Proactive Instead of Reactive
Before the customer even notices anything, we have identified the problem: A log file has grown unexpectedly fast and is threatening to fill the partition. Within minutes, the problem is resolved — log rotation adjusted, temporary files cleaned up, monitoring thresholds recalibrated.
What Sets Us Apart
With many providers, you would only receive an email the next morning — if at all. At INGATE, we monitor your systems around the clock and act proactively before problems turn into outages.
24x7 Means 24x7
Our on-call service is not a marketing buzzword. When your server has a problem at 11 PM, we take care of it at 11 PM. Not the next morning. Not after a ticket workflow. Immediately.
That is the difference between a service provider and a partner.
