Managed Services
Comprehensive IT operations at the highest quality level: We operate your infrastructure so you can focus on your core business. 20 years without a reachability outage.
Managed Services in Detail
Discover our specialized solutions.
Managed Bare-Metal
We operate your dedicated servers: monitoring, patching, restore tests and 24x7 support.
Learn MoreManaged Cloud Server
Fully managed cloud infrastructure with a personal contact.
Learn MoreManaged HA Server
Operation and monitoring of your HA clusters with failover tests as standard.
Learn MoreManaged Security
Firewall, VPN and security management according to ISMS standards.
Learn MoreYour Advantages at a Glance
Your IT team is busy with day-to-day operations. At INGATE, you receive proactive monitoring, patch management and regular restore tests. In an emergency, you reach a competent contact 24x7 who knows your environment. Operations in ISO 27001 certified data centers.
More Services
Managed Server (Cloud, HA & Bare Metal)
Proactive monitoring, patch management and regular restore and failover tests. 24x7 emergency hotline instead of a call center.
Managed Firewall & VPN
OPNsense or Juniper vSRX as next-generation firewall. WireGuard/IPsec VPN. All changes personally coordinated and fully documented.
Managed Kubernetes & Load Balancer
Fully managed K8s clusters on bare-metal hardware (RKE2/Rancher). HAProxy-based L4/L7 load balancing. Personal support from your Munich team.
Managed Network
From IP address management to BGP routing. Including Direct Connect for seamless hybrid cloud integration.
Managed Backup
Automated backups with regular restore tests. Geo-redundant storage at multiple locations on request.
Managed Monitoring
Proactive monitoring of your entire infrastructure with immediate alerting and escalation in case of incidents.
INGATE Premium Support
Personal, competent, and available around the clock.
24/7 Emergency Hotline
Free emergency hotline around the clock — reach a technician immediately in case of emergency.
Dedicated Contact Person
A dedicated contact person who knows your infrastructure and provides individual support.
Email & Phone Support
Friendly and competent support with fast response times.
Remote Hands
Qualified technicians on-site — for hands-on work on your hardware.
Hardware Replacement
Defective components are replaced promptly — even at night and on weekends.
SLA & Response Times
Individual Service Level Agreements with guaranteed response and recovery times.
Technical Highlights
State-of-the-art infrastructure in our data centers for your business-critical applications.
Redundant Power Supply
Dual-path A/B power supply down to the rack. Dedicated transformers, UPS, and backup generators.
High-Efficiency Cooling
PUE < 1.20 through free cooling and cold aisle containment. Optimized for high-density up to 20 kW per rack.
Fire Protection
VESDA early detection and damage-free gas extinguishing system.
High-Speed Backbone
Redundant high-performance backbone with multiple 100Gbit/s links. Direct peering at DE-CIX and MuCon-X for lowest latencies.
Physical Security
Security level SK4. Biometric access control and comprehensive video surveillance.
Sustainability
Carbon-neutral operations with 100% green energy. Certified green electricity and waste heat recovery.
Certified Data Centers
Our primary data center EMC Home of Data in Munich holds the following certifications. All additional data centers are at least ISO 27001 certified and powered by 100% renewable energy. Select locations additionally hold SOC 1, SOC 2, and PCI-DSS certifications.
Frequently Asked Questions
Answers to the most important questions about Managed Services.
Do I get root access with a managed server?
What are the advantages of a managed server over a root server?
What is included in the managed service base price?
Can the scope of services be individually customized?
Are hardware upgrades possible during the contract term?
Technology Partners & Memberships
