Managed Cloud Server

Configure Managed Cloud Server

Build your server individually — compute resources, storage, managed service and backup freely selectable.

Configuration

— excl. VAT

Monthly net

€ 0.00

excl. VAT

Managed Service

A Cloud Server That Simply Works

All the benefits of a cloud server — freely scalable resources, dedicated performance — combined with complete managed service. We take care of updates, security, monitoring and backups.

Dedicated contact for your server

Operating system updates & security patching

Proactive monitoring & alerting

Automated backups with restore tests

SLA up to 99.99% with 60 min response time

Scale-up and scale-down at any time

No US Cloud Act — owner-managed German GmbH

More Services

Proactive Optimization

We continuously analyze your cloud resources and recommend optimizations. No oversized instances, no wasted resources.

Backup & Disaster Recovery

Automated backups with regular restore tests. Flexible backup space from 50 GB to 5 TB on redundant backup servers.

Personal Technician

From SLA Bronze: Dedicated contact who knows your infrastructure. No anonymous tickets, just direct communication.

Security Patching

We keep your operating system and services up to date. Critical security updates are applied promptly.

INGATE Premium Support

Support via email and phone, free 24x7 emergency hotline, personal contact and highly qualified on-site staff.

Data Sovereignty

Your server runs exclusively on German infrastructure. No US Cloud Act — owner-managed GmbH. Operations in ISO 27001 certified data centers.

Technical Highlights

State-of-the-art infrastructure in our data centers for your business-critical applications.

Redundant Power Supply

Dual-path A/B power supply down to the rack. Dedicated transformers, UPS, and backup generators.

High-Efficiency Cooling

PUE < 1.20 through free cooling and cold aisle containment. Optimized for high-density up to 20 kW per rack.

Fire Protection

VESDA early detection and damage-free gas extinguishing system.

High-Speed Backbone

Redundant high-performance backbone with multiple 100Gbit/s links. Direct peering at DE-CIX and MuCon-X for lowest latencies.

Physical Security

Security level SK4. Biometric access control and comprehensive video surveillance.

Sustainability

Carbon-neutral operations with 100% green energy. Certified green electricity and waste heat recovery.

Certified Data Centers

Our primary data center EMC Home of Data in Munich holds the following certifications. All additional data centers are at least ISO 27001 certified and powered by 100% renewable energy. Select locations additionally hold SOC 1, SOC 2, and PCI-DSS certifications.

ISO 27001

Information Security

ISO 9001

Quality Management

ISO 50001

Energy Management

DIN EN 50600

DC Availability

CSR 26001

Corporate Responsibility

TÜV Süd

100% Green Energy

Frequently Asked Questions

Answers to the most important questions about the Managed Cloud Server.

What is the difference from a self-service cloud server?

With a Managed Cloud Server, we take over the complete management of your server: operating system updates, security patching, monitoring, backup management and support. You can focus on your application while we ensure secure operation.

Can I switch between self-service and managed?

Yes, switching is possible at any time. We can migrate existing cloud servers to managed operation — including migration and configuration.

Do I keep root access?

Yes, you retain full root access to your server. Administrative changes are carried out in coordination with you to ensure system stability.

What is included in the SLA tiers?

We offer five SLA tiers from Basic (99.5% availability, Next Business Day) to Platinum (99.99%, 60 min. response time, 24x7). Starting from Bronze, emergency support is included around the clock. Gold and Platinum include a personal Technical Account Manager (TAM).

Which control panels are supported?

We offer LiveConfig and Froxlor as free open-source panels. Additionally, all Plesk editions (Web Admin, Pro, Host) are available. Installation and configuration are handled by us as part of the managed service.

How does the backup space work?

The backup space is a separate storage area on redundant backup servers. Your data is automatically backed up via Rsync or Borg. We configure the backup frequency and retention according to your requirements.

Can I scale resources at any time?

Yes, vCores, RAM and storage can be expanded at any time. Changes are made with minimal interruption.

How is billing handled?

All resources and services are billed monthly. You individually configure compute resources, storage, managed service level, control panel and backup space. No minimum contract term.