Managed Security

Q: How are firewall changes implemented?

Rule changes are personally coordinated with you — by phone, email or video call, whatever works best. No ticket system, no anonymous call center. In emergencies we respond immediately via our 24x7 hotline. Every change is documented in an audit-proof manner.

Q: What happens during a DDoS attack?

Volumetric attacks are filtered before they reach your infrastructure. Legitimate traffic continues to reach your servers uninterrupted. We proactively inform you about the type, scope and duration of the attack — including recommendations if further measures are advisable.

Q: Can I keep using my existing firewall?

If you already run an OPNsense or Juniper firewall, we take over management of your existing configuration. When switching to our infrastructure, we migrate your rule set and document the transition completely.

Q: How does the service support compliance audits?

All changes, incidents and approvals are documented in ISMS-compliant format. For audits, we provide complete documentation — firewall rule history, IDS/IPS reports, DDoS statistics and response protocols.

Q: Can multiple locations be connected?

Yes. We set up site-to-site VPN connections between any number of locations — including connections to cloud infrastructure and colocation. All networking is centrally managed and monitored through your managed firewall.

Managed Security Munich: Firewall, IDS/IPS, DDoS protection and VPN — personally managed, fully documented. No call center. Request a consultation.

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GDPR

compliant

99.99%

Availability

24x7

Emergency Hotline

Firewall & VPN

On Request

Managed firewall (OPNsense or Juniper)

IPSec and WireGuard VPN

Personal coordination of all rule changes

Complete documentation

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Detection & Defense

On Request

Everything from Firewall & VPN

IDS/IPS — real-time attack detection

DDoS mitigation in front of your infrastructure

Monthly security reporting

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Compliance

On Request

Everything from Detection & Defense

Compliance reporting for audits

Regular vulnerability analysis

Individual consulting by your dedicated engineer

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Your Advantages at a Glance

Security is not a product you set up once. Attack patterns evolve, rule sets grow, compliance requirements increase. Our Managed Security Service comprises three protection layers — network control, threat detection and secure connectivity — personally managed by your engineer in Munich.

Personal coordination instead of ticket system — your engineer knows your infrastructure

Rule changes implemented promptly, in emergencies immediately via 24x7 hotline

Complete ISMS-compliant documentation of all changes and incidents

Proactive notification when threats are detected

Monthly reporting with analysis of blocked attacks and traffic patterns

Operations in ISO 27001 certified data centers in Munich

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Network Control & Policy

Your firewall decides which traffic reaches your infrastructure. We configure and maintain the rule set — personally coordinated, not via ticket. Every change is documented, every approval justified. OPNsense or Juniper vSRX, depending on requirements.

Real-Time Threat Detection

IDS/IPS analyzes your network traffic for known attack patterns and blocks them automatically. DDoS mitigation filters volumetric attacks before they reach your servers. You are proactively informed — not when it's already too late.

Site Connectivity & Remote Access

IPSec and WireGuard VPN connect your locations with end-to-end encryption. Remote employees get secure access via standardized tunnels. Integration with your existing network infrastructure — without redesigning your architecture.

Managed Security — Three protection layers: Prevention, Detection, Connectivity

Personal Support Instead of Ticket Queues

At most providers, firewall changes end up in a ticket system and are handled by rotating staff. At INGATE, your engineer knows your infrastructure personally. Rule changes are coordinated in direct conversation — not through a portal.

Your personal contact knows your firewall rules and network topology

24x7 emergency hotline with direct access — no first-level support

Every change is justified, documented and traceable at any time

Monthly report: blocked attacks, traffic trends, open recommendations

INGATE Premium Support

Personal, competent, and available around the clock.

24/7 Emergency Hotline

Free emergency hotline around the clock — reach a technician immediately in case of emergency.

Dedicated Contact Person

A dedicated contact person who knows your infrastructure and provides individual support.

Email & Phone Support

Friendly and competent support with fast response times.

Remote Hands

Qualified technicians on-site — for hands-on work on your hardware.

Hardware Replacement

Defective components are replaced promptly — even at night and on weekends.

SLA & Response Times

Individual Service Level Agreements with guaranteed response and recovery times.

Technical Highlights

State-of-the-art infrastructure in our data centers for your business-critical applications.

Redundant Power Supply

Dual-path A/B power supply down to the rack. Dedicated transformers, UPS, and backup generators.

High-Efficiency Cooling

PUE < 1.20 through free cooling and cold aisle containment. Optimized for high-density up to 20 kW per rack.

Fire Protection

VESDA early detection and damage-free gas extinguishing system.

High-Speed Backbone

Redundant high-performance backbone with multiple 100Gbit/s links. Direct peering at DE-CIX and MuCon-X for lowest latencies.

Physical Security

Security level SK4. Biometric access control and comprehensive video surveillance.

Sustainability

Carbon-neutral operations with 100% green energy. Certified green electricity and waste heat recovery.

Certified Data Centers

Our primary data center EMC Home of Data in Munich holds the following certifications. All additional data centers are at least ISO 27001 certified and powered by 100% renewable energy. Select locations additionally hold SOC 1, SOC 2, and PCI-DSS certifications.

ISO 27001

Information Security

ISO 9001

Quality Management

ISO 50001

Energy Management

DIN EN 50600

DC Availability

CSR 26001

Corporate Responsibility

TÜV Süd

100% Green Energy

Frequently Asked Questions

Answers to the most important questions about Managed Security Munich - Firewall & VPN.

How are firewall changes implemented?

Rule changes are personally coordinated with you — by phone, email or video call, whatever works best. No ticket system, no anonymous call center. In emergencies we respond immediately via our 24x7 hotline. Every change is documented in an audit-proof manner.

What happens during a DDoS attack?

Volumetric attacks are filtered before they reach your infrastructure. Legitimate traffic continues to reach your servers uninterrupted. We proactively inform you about the type, scope and duration of the attack — including recommendations if further measures are advisable.

Can I keep using my existing firewall?

If you already run an OPNsense or Juniper firewall, we take over management of your existing configuration. When switching to our infrastructure, we migrate your rule set and document the transition completely.

How does the service support compliance audits?

All changes, incidents and approvals are documented in ISMS-compliant format. For audits, we provide complete documentation — firewall rule history, IDS/IPS reports, DDoS statistics and response protocols.

Can multiple locations be connected?

Yes. We set up site-to-site VPN connections between any number of locations — including connections to cloud infrastructure and colocation. All networking is centrally managed and monitored through your managed firewall.

Technology Partners & Memberships