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Living Our Company Philosophy - Customer Satisfaction

19 July 2013 | INGATE Team

At INGATE, customer satisfaction comes first. This is not an empty promise but a daily lived practice.

What Sets Us Apart

Personal Contact

With us, you always have a dedicated contact person who knows your environment. No anonymous call center, no first-level support that merely forwards your request. You reach the technician who manages your server directly.

Proactive Action

We do not wait for problems to occur. Through proactive monitoring, we identify potential issues early and resolve them before they impact your operations.

Honest Advice

We only recommend what you truly need. If a smaller server is sufficient, we will tell you. If a different solution better fits your requirements, we will advise you accordingly — even if that means less revenue for us.

Long-Term Partnerships

Many of our customers have been with us for years. This is not due to long contract terms but to the quality of our work. We focus on long-term partnerships rather than short-term profit maximization.

Our Promise

We do not make promises we cannot keep. But what we promise, we deliver — reliably, competently, and personally.

Technology Partners & Memberships

Dell PartnerDirect
Equinix
EMC Home of Data
Juniper Networks
LiveConfig
Microsoft Cloud Solution Provider
Microsoft SPLA Partner
RIPE NCC Member